Frequently Asked Questions
Drinking Water Filter
How is the Drinking Water Filter installed?
Simple.
Our Drinking Water Filter system requires no extra tap, no big ugly tank, and no power supply.
The compact design that fits neatly under your kitchen sink and connects to the mains COLD water supply.
It requires no drilling or permanent alterations during the installation.
Once you have purchased your Water Filter, you will then be redirected to our Installation Booking page, where you can choose a day and time that suits you.
Our Tappie Technician will visit your home as per your selected preference and install your new Drinking Water Filter. The installation process takes 30 minutes.
See, we told you it was simple!
Do I need my landlord's permission for installation?
Nope.
Our Drinking Water Filter system does not make any permanent alterations to your landlord’s property.
What’s inside the Water Filters?
Time to talk about the Good Stuff!
Our Drinking Water Filter features a specifically designed 3-stage filtration process made up of a Sediment Filter, Ultra Filtration Filter and Carbon Block Filter.
Water Filter A – Sediment Filter
A high-grade 5-10 micron polypropylene sediment filter that removes rust, dirt, sand particles, and other insoluble impurities from your kitchen tap water.
Water Filter B – Ultra Filtration
Ultra Filtration (UF) hollow-fibre membrane with a 0.01 micron filtration accuracy. Made up of thousands of hollow-fibre modules, measuring only about 0.2 to 3 mm in diameter, this offers greater flexibility and packing density compared to other filtration methods. The Ultra Filtration water filter can effectively filter out harmful contaminants larger than 0.01 microns, including but not limited to chlorine, bacteria, fluoride lead, other heavy metals, VOCs, silt, rust, and now Microplastics.
Water Filter C – Carbon Block Filter
A top-grade 0.5-micron carbon block filter that reduces chlorine, VOCs, fluoride, and heavy metals such as lead, mercury, and cadmium from water. The Block Carbon Filter (2) also helps to eliminate any unpleasant taste and odour, cloudiness, and colour from your kitchen tap water.
How long do the Water Filters last?
When you purchase our Drinking Water Filter, we provide you with a 12-month supply of filters (A,B,C & spare A).
Below is a recommended breakdown of how long each water filter lasts.
Water Filter A: Sediment Filter
Lasts 6 months – approximately 4,000 litres.
Water Filter B: Carbon Block Filter (1)
Lasts 12 months – approximately 19,000 litres.
Water Filter C: Carbon Block Filter (2)
Lasts 12 months – approximately 19,000 litres.
There’s plenty of clean, purified water to go around!
How do I know when to change the Water Filters?
Leave that up to us!
We will notify you via email and text message at 6-months and 12-months when your filters need changing.
We recommend joining one of our Subscription Services, where your Water Filter Replacements will be automatically delivered to your home in time for your filter change. No need to be setting calendar reminders or re-ordering; who has time for that these days anyway?!
Better yet, if you choose our Subscribe, Service & Save option, our Tappie Technician will visit your home on your preferred day/time to change your Water Filters for you.
By joining any of our Subscription Services, you will also receive a discount of up to 30% on the Water Filter Replacements, saving you time and money!
We did say, leave it up to us!
How do I change the Water Filter replacements?
With a simple twist and click.
We have made sure that our Drinking Water Filter Replacements are super quick and easy to change.
View our Installation Guide for step-by-step instructions.
With that being said, we all know that sometimes things in life don’t always go to plan. Therefore, if you face any issues or have any questions, simply drop us an email, and one of our Tappie Team Members will get back to you!
Better yet, if you choose our Subscribe, Service & Save option, our Tappie Technician will visit your home on your preferred day and time, to change your Water Filters for you.
Can I REALLY drink my tap water in the UAE?
Time for some home truths!
YES, you can!
The UAE has some of the best reverse osmosis and desalination programs in the world.
When the water leaves the DEWA plants, it is perfectly safe to drink. The UAE has strict regulations regarding the water it provides, more so than the bottled water in the UAE.
Any contamination that occurs is during the water’s journey from the DEWA plant to your tap. This includes; the pipes, water tanks, and the chemicals used to clean those.
By installing our Drinking Water Filter, you will be removing all the bad stuff that the water has picked up along its journey.
So ultimately, filtered tap water is the better option all around:
- It’s cheaper.
- It has stricter regulations.
- It’s better for your health.
- It’s eco-friendly.
Time to Live the Filter Life with Tappie!
P.S. If you fancy reading some more info about this, please read our blog article.
Will I save money?
Yes. Yep. Yeah. Yup.
We can say YES a million times, but let’s do the maths.
Time to get the calculator out!
So…
The average household spends 70-100AED on 5 gallon bottled water delivery per month.
Multiply that by 12 months = 840 – 1,200AED per year.
Is that the first time you have calculated how much money you spend on bottled water?! Crazy huh!
Here’s where Tappie comes in.
WE SAVE YOU MONEY. Simple.
If you subscribe to our Drinking Water Filter, your yearly cost is as little as 595 AED.
That works out to 50 AED per month!!
That is an average saving of 50%.
Are you ready to Live the Filter Life?
Is filtered tap water better for my health than bottled water?
Let’s get some facts from the experts at International Bottled Water Association (IBWA).
IBWA recommends that bottled water is to be stored at room temperature (20°c – 22°c). We all know how hot it can get in the UAE or gulf regions.
When plastic water bottles are exposed to high temperates, the plastic releases toxins and BPA, a potential hormone disruptor, which is harmful to the human body. A recent study conducted by the University of Florida found that plastic bottles kept at a consistently warm temperature for four weeks contained increased levels of BPA.
Take a moment to consider your plastic bottled water journey:
- How long has it been in storage?
- Where has it been stored?
- Was it delivered to your home in a temperature-controlled environment?
- Where is it stored within your home?
- Do any of these places reach above 20°c – 22°c?
- How many times has that plastic bottle been reused?
In addition to released toxins and BPA, research from a recent study found that 93% of bottled water showed signs of microplastic contamination, which potentially can lead to an increased risk of cancer in humans.
Oh and, let’s not forget about your back! Lifting those big 5 gallon bottles onto your ugly dispenser is not good for you!
So, what’s your verdict?
Are you ready to live the Tappie Filter life?
How much plastic will I save?
Let’s use Mr. Smith as an example.
Mr. Smith consumes 2.5 liters of water per day, the recommended daily water intake in hot climates.
That’s 913 liters per year, equating to 608 plastic bottles (1.5l) per person, per year!
By making the switch to Tappie, not only could you be saving 25kg of plastic waste each year but also tons of energy.
Did you know that, bottled water requires up to 2,000 times the energy used to produce tap water? Madness!!
By using our Drinking Water Filter, you will be drastically reducing your plastic and energy usage. Together let’s start saving our planet.
Are you ready to Live the Filter Life?
What happens if I am moving home?
Oh this is an easy one!
If you decide to relocate within the UAE, your Tappie relocates with you. Simple.
Just drop us an email one week before your move with your dates and locations. Our Tappie Technician will remove the filters and re-install them in your new home while returning the existing system back to its original state.
There is a small relocation fee of 160 AED inc. VAT within Dubai. For all other Emirates, please enquire.
Help… I've lost my spare filter
It’s ok, sometimes these things happen.
If you’ve searched high and low and still can’t find it, please contact our Tappie Team via email, and we will arrange for a new filter to be delivered to you. Please kindly note that there is a small charge of 156 AED inc. VAT to replace the lost Drinking Water Filter replacement.
To avoid misplacing any future replacement filters, we recommend keeping the spare filter close to the filter unit itself.
Shower Water Filter
What are the benefits of using the Tappie Shower Filter?
Where do we begin!
We have carefully selected an 11-stage water filtration process that removes up to 100% of chlorine, bacteria, heavy metals, and all the other nasties that are in your shower water.
The unique blend of minerals in our Shower Water Filter helps reduce:
- Dry, brittle hair, which by the way, can lead to hair loss and breakage.
- Dehydrated skin, which can cause PREMATURE AGEING!!!!!!!!
- Irritated skin and rashes, which is especially common amongst young children.
- Respiratory-related conditions. Yeah, seriously! Chlorine has a very low boiling point which means it vaporizes quickly in hot water. Therefore, the steam in your shower quickly becomes concentrated with chlorine, which you then inhale directly into your lungs!
Time to start treating your hair, skin, and body with some extra kindness. You DESERVE it!
Let your Tappie Shower Water Filter do all the filtering, NOT your body.
What's in the Shower Water Filter?
Tappie Shower Water Filter purifies your water through 11-stages of a unique blend of minerals and natural stones to provide you with the ultimate shower experience.
We have specifically designed our Shower Water Filter to combat the Hard water problems faced in the Gulf region. To ensure you have the best shower experience we have also added some extra minerals for extra pampering. Feel free to thank us!
Chinese Maifan Stones: Chinese Maifan Stones have been a staple in Chinese medicine for generations and are the most effective mineral stones for the re-mineralization process of water.
Calcium Sulfate: Ensures that up to 100% chlorine and heavy metals are removed from your shower water.
Activated Carbon: This removes any bad odours from your shower water.
Vitamin C Balls: The natural Vitamin C powder is a highly effective antioxidant that can eliminate up to 100% of chlorine and chloramines in your shower water. Vitamin C is an important vitamin for our bodies, as well as helping the appearance of our hair and skin.
Mineral Balls: These soften and purify your shower water whilst releasing natural minerals and balancing your shower water’s pH level.
KDF 55: Eliminates harmful impurities such as chlorine, bacteria, and heavy metals such as chromium, copper, mercury, nickel, and copper from your shower water.
Antibacterial Ceramic Balls: Rich in silver ions, which kill bacteria and stop any bacterial growth.
Ion Exchange Resin: These are very small, porous beads that help soften hard water, which is a common problem in the Gulf region. Hard water can change the pH balance of your skin, contributing to dryness, itchiness, premature ageing, and weakening of your skin’s natural barrier.
Alkaline Ceramic Balls: The Alkaline Ceramic Balls improve the pH levels of your water from acid to alkaline, helping to protect your skin and hair from dryness, which can lead to premature ageing.
Far Infra-Red Ceramic Balls (FIR): FIR ceramic balls gently help increase blood flow, which leads to increased oxygenation and regeneration of the blood. As a result, this has a detoxifying effect on the body, boosts immune systems, and promotes healthy hair and skin.
PP Cotton Filter: Captures sand, sediments, and other nasties in your shower water.
Why is there Chlorine in my water?
Great Question!
We all know that swimming pools have chlorine in them, and assume when we take a shower afterwards that we are washing OFF the chlorine, not putting more on your hair and skin.
So to answer your question…
Small doses of chlorine are added to water at numerous stages of the water’s journey from the DEWA water plant to your tap/shower. By doing so this eliminates any accidental contamination of harmful viruses during the water’s journey through the pipe network involved in the water distribution.
Therefore, essentially chlorine has a vital purpose however, it is not great for your hair and skin, so best to use a Shower Water Filter to remove it.
What are the effects of Chlorine on my hair?
Yikes!
Chlorine can be extremely damaging to your hair by stripping away all of the natural oils. In addition, this leaves your hair dry and brittle, resulting in weakened strands, split ends, and breakage!
Chlorine can even alter the colour of your hair, resulting in your new balayage literally washing down the drain!
Also, don’t forget about your hair extensions, chlorine affects your hair extensions exactly in the same way as it does your natural hair.
If chlorine does this to your hair, imagine what it can do to your skin!
Time to start saying NO to chlorine!! It’s bad!
What are the effects of Chlorine on my skin?
Love this question!
Too often people only consider the side effects of chlorine on your hair, however, chlorine is just as damaging, if not more to your skin!
Continuous exposure to chlorine over several consecutive years can cause the following side effects!
- Dryness
- Rashes
- Irritation
- Itchiness
- PREMATURE AGEING!!!
Double Yikes!
We also want to highlight that chlorine vapour can also be inhaled during a hot steamy shower! Therefore, this can impact those who experience respiratory-related conditions.
Time to eliminate Chlorine and Live The Filter Life with a Tappie Shower Filter!
Do I need a handyman/handywoman to install the Shower Filter?
Nope!
Our Shower Filter has been designed for quick and easy installation. Follow our installation guide for step-by-step instructions.
However, on the rare occasion, the existing shower connectors can be difficult to loosen. If you have any issues, drop the Tappie Team an email, and we will do our best to send our Tappie Technician to come to your rescue!
Please kindly note that we have a small call-out fee of 150 AED.
How long does each Shower Water Filter last?
This all depends on a couple of factors.
- How many people use the shower?
- How many showers do you have per day?
A few examples for you:
- Mr & Mrs. Smith each shower twice a day. Therefore, the Shower Filter is in use 4-times per day. Based on this, our Shower Filter will last up to 3 months.
- Mr. Jones lives alone and showers twice a day. Therefore, the Shower Filter is in use 2-times per day. Based on this our Shower Filter will last up to 6 months.
- Mrs. Lane showers multiple times a day; after her morning workout, after the beach, before drinks with the girls and then before bed! Now add on Mr Lane’s daily showers, then how many times is the shower filter being used per day?! Sometimes you actually forget how often you shower per day. Based on this amount of usage we recommend that our Shower Filter will last up to 2 months.
Anyone feel like they are taking a maths quiz right now?! Anyway, you get the gist, people shower ALOT!
To maintain optimal performance of the filter, we recommend that each filter should not exceed 6 months no matter the usage.
How will I know when to replace the Shower Filter?
Leave that up to us!
We will notify you via email 2, 3, or 6 months after your purchase depending on your purchase/subscription.
We recommend purchasing our subscription service where your replacement filters will automatically be delivered to your home in time for your desired filter change.
No need to be tracking months or worry about re-ordering, our subscription service will take care of everything for you. All you have to do is open your door to find your new Tappie Shower Water Filter Replacement
Better yet, by joining our subscription service, you will also receive a 30% discount on the replacement filters, saving you time and money!
We did say, leave it up to us!
Will the Shower Water Filter fit my shower?
We understand that everyone’s shower is different and unique to you.
Therefore, we have included a FREE angle adaptor, that will help you attach your Shower Water Filter in the tightest of places.
Please see our Installation Guide for further details and step-by-step instructions.
Subscription
Why should I Subscribe?
We know how quickly time flies and how much of a pain it is to set yourself reminders to change filters, let alone re-order something!
We’ve eliminated all these hassles for you with our subscription options.
One more bonus is that you’ll pay 30% less when compared to buying the Replacement Filters individually.
Save money and time!
How do I manage my Subscription?
Easy-peasy!
If you have a change of address, need to update your bank details or modify your subscription, simply log into your account and update your details, super simple.
My subscription is about to renew and I need to update my bank details, how?
Super Simple.
Follow this ‘How To’ guide for step-by-step instructions on how to update your bank card details
Does it cost me to cancel my subscription?
We could be one of those companies that charge ‘through-the-roof’ and make your life difficult to cancel your subscription but Tappie is here to make your life easy.
If you wish to cancel your subscription, there are ZERO/NONE/ZILCH fees.
Absolutely NOTHING.
All you have to do is log into your My Tappie Account and select the subscription you wish to cancel.
We would be super sad to see you leave our Tappie Family and really appreciate it if you could provide us with feedback as to why you are leaving us.
Are my bank details safe?
100% yep!
Your card details are encrypted and cannot be seen by us. The monthly/yearly charge is automated — and can be cancelled at any time, for any reason, up until we charge your card and ship your water filters.
Delivery
How long does it take to deliver?
All shipments are delivered by a third-party fulfillment centre, based in Dubai. If you order before noon, you’ll receive your order on the next working day. Please be aware that delayed deliveries are out of our control but we will do everything we can to get your Tappie products to you on time.
Help where's my order?
Not to worry, we are here to help you!
Reach out to us via email, Whats App or phone call and we shall sort any lost deliveries for you.
What about refunds?
Please read our Refund Policy for detailed information about refunds.