Our #1 priority is to make sure you are Happie Tappie!

We 110% believe that our Tappie products will fit nicely into your home however, we fully understand that some relationships take time to blossom into something beautiful. Therefore, we provide a 30-day money-back guarantee on our Drinking Water Filters and Shower Water Filters.

To start a refund, you can contact us at contact@tappiefilters.com 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@tappiefilters.com

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions/non-returnable items

Unfortunately, we cannot accept returns on sale items, prizes, and/or giveaways. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refund Policy last updated:

9th March 2022